Salesforce dialer in 2026: pricing, the retirement notice and every option

Does Salesforce have a built-in dialer?

No. Sales Cloud ships with no telephony at any edition, and there are two things Salesforce sells to fix that. One is being wound down and the other is priced for contact centres:

1. Sales Dialer, an add-on “starting at $5/user/month” that Salesforce describes as “click-to-dial and automatic logging features”. Call lists, voicemail drop and local presence come with it. Salesforce Help: “Sales Dialer is scheduled for retirement. No new features or enhancements are being added.”
2. Salesforce Voice, sold on the Partner Contact Center price card from $50 a user, which is where Salesforce sends Sales Dialer customers.

Neither dials a list for you one number after another the way a power dialer does. For that, Salesforce customers buy a partner from the AppExchange or dial in another tool and log the calls back.

Salesforce dialer pricing: what you pay before any phone

Read on salesforce.com/sales/pricing and /sales/pricing/add-ons on September 25, 2026. Pro Suite and up are billed annually; Starter Suite is billed monthly or annually. The add-ons page names the legacy editions (Professional, Enterprise, Unlimited) and Pro Suite; it has not been updated for Core, Advanced and Max, so confirm those in writing.

So the cheapest Salesforce seat that can place a call through Salesforce’s own dialer is $105 a month, and a Starter Suite customer at $25 cannot buy it at all. Sales Engagement, the inside-sales console with cadences and a work queue, is another $50 a user and places no calls: most outbound Salesforce stacks carry both line items.

Salesforce Voice pricing, and the Open CTI deadline

Read on salesforce.com/service/call-center-integration/voice-pricing on September 25, 2026. On top of a Sales or Service Cloud licence.

A full-time cold caller at 100 dials a day bills about 1,155 minutes a month on our model, so the 750-minute bundle does not cover them and the $125 2,000-minute bundle does. That is more per seat than Pro Suite itself. Salesforce Voice is built around Omni-Channel routing and supervisor consoles for service teams, and it is priced like it.

Open CTI retires on February 28, 2028, and Salesforce Help says Open CTI implementations “will no longer function” after that date. Most AppExchange softphones were built on it and have to move to Salesforce Voice with Partner Telephony. If you sign a CTI contract that runs past 2027, get the vendor’s migration plan in writing.

Dialers for Salesforce: the AppExchange partners at the tier that has Salesforce

Annual list prices from each vendor's pricing page, read between September 20 and 23, 2026 and kept in our competitor file; which plan carries Salesforce was re-read on the JustCall, Aircall, CloudTalk and PhoneBurner pages on September 25, 2026. Aloware's Salesforce tier was not checked, so ask. Kixie (~$95–185/user/mo (reported; Kixie publishes no price)) and Nooks (~$100–200/user/mo (reported; Nooks publishes no price)) publish no price and are left out.

This is the best in-Salesforce experience money buys: a softphone in Lightning, the record pops on a call, and the activity logs itself. The catch is the plan gate. On every one of these, the Salesforce integration and the power dialer sit above the entry tier, and three of them carry seat minimums, so a solo seller pays for two, three or five people.

The Best Power Dialer Locks Your Price Forever: $29 First Seat, $29 Per Teammate, Free to Start3:39

The whole bill at 1, 2, 3, 5 and 10 reps

The telephony layer only, on top of the Sales Cloud licences you already pay for. Salesforce Voice partner column: $50 a user plus an estimated carrier bill at Twilio's wholesale rates for a full-time caller. JustCall and Aircall: annual seat price times reps, raised to the seat minimum, minutes per their plan. DialSheet: Pro software ($29 first seat, $29 each after) plus each rep's own Twilio from perRepTelephony(): 25% of dials reach voicemail, 10% reach a person for three minutes, 21 working days, both call legs and one number. Sales Dialer is left out because Salesforce no longer publishes its minute price. Prices read September 25, 2026.

Read the table in two halves. At one rep DialSheet is the cheapest route by a wide margin, because every partner with a Salesforce integration makes you buy two or three seats. From two reps up, at a full 100 dials a day, JustCall Pro is cheaper: its seat includes unlimited US minutes, and a DialSheet seat pays its minutes to Twilio. The two cross at about 74 dials a rep a day. A team that dials a morning block and spends the afternoon on follow-up sits under that line; an SDR floor sits over it.

The Real Cost of a Cold Call on the Best Free Power Dialer: DialSheet + Your Twilio1:09

Keep Salesforce, dial somewhere else: how the calls get back

This is the route for a team that wants a real power dialer without a CTI contract, and its cost is a sync you own. The pattern:

1. Build a Salesforce report of today’s call list and export it as a CSV.
2. Import it into DialSheet and power-dial it: auto-advance, voicemail drop, a disposition per call.
3. Each finished call fires DialSheet’s signed call.completed webhook (Pro) with the outcome, duration, notes, recording link, transcript and AI summary. Zapier, Make or a short script creates the Salesforce Task on the matching contact.

The Best Free Power Dialer Now Updates Your CRM Instantly: Call Webhooks Built In0:55

What people complain about with Salesforce calling

• The dialer does not auto-advance. Salesforce itself calls Sales Dialer click-to-dial and logging. Teams expecting a power dialer find a phone icon.
• Two line items for one job. Sales Engagement builds the work queue and Sales Dialer places the call, at $50 and from $5 a user.
• A moving target. A retirement notice on the native dialer, an end date on Open CTI, and an add-ons page that still lists edition names the main price page retired.
• Contact-centre pricing for a sales problem. The replacement Salesforce recommends is sold per agent with minute bundles; r/salesforce threads on the Open CTI retirement read as admins being pushed onto it. That is a buyer’s reading from threads Google surfaces, not our measurement.

If you are buying for a team

A DialSheet team is $29 for the first seat and $29 for each after it, with no minimum, so $145 of software at five reps and $290 at ten. The team features that shipped: assign leads to reps, or let the team work a shared pool; a caller ID per rep, pinned to that rep; shared call scripts, so a new hire opens the same way as the floor; a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range. Parallel dialing on two to 5 lines is included in Pro. What it does not buy is calls that log to Salesforce with no setup, which is what the CTI partners sell.

If you want the minutes bundled

A DialSheet-managed line at $49/month is a local number, 1,500 minutes (25 hours of calling) and a full Pro seat with no Twilio account, and parallel dialing on up to 3 lines once Twilio has verified the business. For one rep that is one invoice, less than a single Salesforce Voice seat with the 2,000-minute bundle.

Which Salesforce dialer should you actually buy?

Salesforce dialer questions