Close pricing in 2026: the CRM plans, the dialer tiers and the calling bill
Close prices a seat, then meters every call, text and number on a separate usage invoice. Most write-ups quote the seat and stop. This page adds the usage for a team that dials lists, from close.com/pricing and Close’s help centre as they read in a browser (pricing on October 3, 2026, help centre on September 24, 2026); Close started describing calling as passed through at cost in September.
The dialers a Close team usually compares are ranked on the best power dialer software in 2026.
Some appointment-setting teams on Close dial through a separate tool and sync the calls back instead of using the Growth plan's power dialer. Dialer.io is one; Dialer.io pricing covers its quote-only terms and three-month minimum.
Close.com pricing: the CRM plans in 2026
| Plan | Per user, annual | Per user, monthly | AI credits / user / month | Dialing |
|---|---|---|---|---|
| Solo | $9 | $19 | 500 | Click-to-call only; one user, 10,000 leads |
| Essentials | $35 | $49 | 1,000 | Click-to-call only |
| Growth | $99 | $109 | 1,500 | Power dialer |
| Scale | $139 | $149 | 2,000 | Power + predictive dialer, live call coaching |
Read on close.com/pricing on October 3, 2026, both billing toggles. The page says "save up to 50%" on annual billing. List prices, not quotes; calling, SMS and numbers are billed separately as usage.
Solo is the whole CRM with calling, email and SMS for one person, capped at 10,000 leads. Essentials removes the caps and adds team collaboration and a shared inbox. Growth adds workflows, bulk email, custom activities, the power dialer and Chloe, Close’s AI agent, inside workflows. Scale adds the predictive dialer, role-based permissions, lead visibility rules, unlimited call recording retention and live call coaching. There is a 14-day free trial with no card and a 30-day money-back guarantee.
The monthly premium is uneven: $10 a user on Solo (more than double), $14 on Essentials, and $10 on Growth and Scale. A team evaluating the dialer loses little by starting monthly on Growth.
Close dialer: which plan has the power dialer and the predictive dialer
- Click-to-call: every plan, from Solo at $9. A rep dials one number at a time from a lead.
- Power dialer: Growth, $99 a user annual. It dials a list one number after another. It is a plan gate, so there is no Essentials seat with the dialer bolted on.
- Predictive dialer: Scale, $139 a user annual. It dials several numbers per rep and connects whoever answers.
For an outbound team, then, Close is a $99 or $139 seat, and the cheaper tiers are for account executives calling warm contacts by hand. DialSheet puts the power dialer on every plan, and parallel dialing on two to 5 lines is included in Pro. It has no predictive dialer.
Close calling: how the minutes are billed
Close bills three things: the seat, usage (calls, SMS and number rentals, from a prepaid balance invoiced separately from the subscription) and AI credits (a monthly allowance per user). Its pricing page now says calling and SMS are “passed through at cost”, with most outbound calls around $0.02 a minute and numbers from about $1 a month. The help centre fills in the mechanics:
- Calls follow Twilio’s pay-as-you-go voice rates, rounded up to the next minute and cent: a 70-second call bills as two minutes.
- A forwarded call bills as two calls, and a transfer inside Close as at least three.
- Call Assistant, which transcribes and summarises calls, is $50 a month per billing account plus $0.02 per transcribed minute, on calls over 30 seconds.
- The Premium Phone Numbers add-on has ended. Several pricing guides still add $19 a line for it; routing, IVR and round robin now cost the number’s rental and nothing else.
That last pair is the honest surprise. On our model the rep costs $3 more a month in minutes on their own Twilio than on Close, because the browser leg of a DialSheet call also bills while a number rings out, and Close does not publish a charge for that. Moving calls off Close does not save money on minutes. It saves on the seat.
The whole bill: Close against a power dialer on your own Twilio
| Reps | Close Growth + usage | Close Growth + usage + Call Assistant | Close Scale + usage | DialSheet, 100 dials/day | DialSheet, 34 dials/day |
|---|---|---|---|---|---|
| 1 | $123 | $186 | $163 | $56 | $39 |
| 2 | $246 | $321 | $326 | $112 | $78 |
| 3 | $369 | $457 | $489 | $168 | $117 |
| 5 | $615 | $728 | $815 | $280 | $195 |
| 10 | $1,230 | $1,406 | $1,630 | $560 | $390 |
Close columns: annual seat price times reps, plus usage at ~$0.02 a billed minute and one ~$1 number per rep at 100 dials a day; Call Assistant adds $50 plus $0.02 a talk minute. DialSheet columns: Pro software ($29 first seat, $29 each after, AI summaries included) plus each rep's own Twilio from perRepTelephony(): 25% of dials reach voicemail, 10% reach a person for three minutes, 21 working days, both call legs and one number. Close prices read October 3, 2026.
One rep is the closest row: $123 on Close Growth against $56 on DialSheet at a full day’s dialing. At ten reps the gap is $670 a month before Call Assistant and $846 with it.
What the Close seat buys that a dialer does not
A fair comparison says this plainly, because the table flatters the cheaper option. Close is a full sales CRM, and DialSheet is a dialer with a CRM built around the call list:
- A real pipeline: opportunities with values, stages and forecasting, custom objects and custom activities.
- Email at CRM depth: inbox sync, bulk email and sequences with workflows that branch on what a lead did.
- Chloe: an AI agent that calls, qualifies and books inside workflows, charged in AI credits plus telephony.
- A predictive dialer and live call coaching on Scale; DialSheet has neither.
- A deeper integration catalogue and a mature API.
If your revenue team runs in Close, the $99 buys all of that and the dialer comes with it. The comparison tilts when calling is the job and the CRM around it is a list, a disposition and a callback: then the seat is a CRM licence per rep to press a dial button.
Can you bring your own Twilio to Close?
For inbound, yes. For the dialing, no. Close’s Bring Your Own Carrier page says BYOC “does not impact outgoing calls”: every outbound call goes over Close’s network at Close’s rates, with your number shown as caller ID. What BYOC does is route calls to a number you already own into Close, set up through Close support with a SIP rule and proof you own the number. If the reason you went looking was to put your own Twilio account under the dialer, the tools that do that are in dialers that let you bring your own Twilio.
Close against the other dialers buyers price it against
| Tool | Cheapest plan that power-dials | Per seat | Seat minimum | Real entry cost | Main cost caveat |
|---|---|---|---|---|---|
| DialSheet | Free; Pro for teams | $0 / $29 | 1 | $0 | Free up to 500 calls a month for one person; Pro is $29 + $29 a teammate. Calls billed by your own Twilio. |
| CloudTalk | Starter + Power Dialer add-on | $40 | 1 | $40 | Dialer is a $15 add-on below Expert |
| JustCall | Pro | $49 | 2 | $98 | Unlimited minutes inside a fair-use policy |
| Close | Growth | $99 | 1 | $99 | Calls metered on top at ~$0.02 a minute |
| Ringover | Smart | $47 | 3 | $141 | Annual only, plus $0.08 a minute on automated dialing |
| Aircall | Professional | $50 | 3 | $150 | One number per account; $6 for each extra |
| Dialpad Sell | Premium | $79 | 1 | $79 | The Dialpad Dialer outside Salesforce needs the top Sell tier |
| PhoneBurner | Professional | $165 | 1 | $165 | Standard at $140 has no browser softphone |
Method, as on the cited "cheapest dialer" pages: the cheapest published plan that includes a power dialer, times the vendor's published seat minimum, annual billing, telephony excluded. Read from each vendor's pricing page in October 2026; sources and dates are kept in our competitor file. Kixie, Orum and Nooks publish no price and are left out.
Close has no seat minimum, so one person can buy Growth, but that is still $99 for one power-dialing seat before a minute is billed. The ranked list of replacements is on Close alternatives, and the same arithmetic across the category is on cheap power dialers. If your CRM is Salesforce rather than Close, the same keep-the-CRM, move-the-dialing question is priced in Salesforce dialer options.
What people complain about with Close’s pricing
- The dialer is two tiers up. The headline is $9, and the power dialer is $99. Every third-party guide on the first page of Google for “close crm pricing” leads with that gap.
- A second invoice. Usage is billed from a prepaid balance on its own invoice, so the monthly cost moves with dialing and is not on the plan page.
- Summaries are an add-on on every plan. Call Assistant is a flat $50 a month plus per-minute transcription, whichever tier you are on.
- “Expensive for what you get” is how one Reddit post comparing Close with HubSpot put it for a phone-first team; a thread in r/CRM compares Close with full calling features against HubSpot Sales Hub Professional. Those are buyers’ opinions from search snippets we read today, not our measurement.
None of this makes Close a bad CRM. It makes it an expensive dialer for a team that only needs the dialer.
If you are buying for a team
The team case is arithmetic before it is anything else: Close Growth charges the same rate for your tenth rep as your first, so 10 seats is $990 a month, while DialSheet is $29 for the first seat and $29 for each one after it, $290 in all, a difference of $700 a month that widens every time you hire. What that buys is a product built for teams: assign leads to reps, or let the team work a shared pool, a caller ID per rep, pinned to that rep, shared call scripts, so a new hire opens the same way as the floor, a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range.
It also carries CSV export of the whole stats table and invite by email with seats managed in one place. What it does not buy is Close’s workflows, bulk email, custom objects and the predictive dialer on Scale.
If you want the minutes bundled
A DialSheet-managed line at $49/month is a local number, 1,500 minutes (25 hours of calling) and a full Pro seat, with no Twilio account, and parallel dialing on up to 3 lines once Twilio has verified the business. That is $50 a month less than one Close Growth seat before Close’s usage.
Who runs on it
Production numbers on our own customer pages, a customer's story on their own site, and a third-party listing.
- dialsheet.iotwo-seat property acquisition teamA two-seat acquisition team sustains 8,200 dials a month on $29 software
- dialsheet.iosolo business-funding deskA solo funding broker dials every single week — 1,335 calls last month
- goodroofing.caHow we book estimatesA Calgary roofer on how a storm-season team calls every homeowner in order, with local numbers and no missed follow-ups. “Our calling runs on DialSheet.”
- mrrnerds.comDialSheet on MRR NerdsMRR Nerds’ DialSheet review: 4.5 of 5, free-forever plan, no seat minimum, month to month, marked “not hands-on tested”.
Which should you buy: Close or a power dialer?
DialSheet
A team of two to ten whose day is dialing lists. The power dialer, recordings, transcripts and AI summaries for $29 a seat instead of $99 plus Call Assistant. The minutes cost about the same either way.
DialSheet
One person who wants to power-dial. free for one person, with a list of up to 500 leads and 500 calls a month, then $29 on Pro. Close’s cheapest seat with a power dialer is $99.
DialSheet’s $49/month line
You want one bill with minutes included and no Twilio account. 1,500 minutes, a local number and Pro for one caller, less than one Close Growth seat before usage.
Close Growth
Your revenue team runs its pipeline, email and workflows in Close. You are paying for the CRM, and the power dialer comes with it. Switching a working CRM to save on seats rarely pays.
Close Scale
You need predictive dialing or live call coaching. Both are on Scale at $139 a seat. DialSheet has no predictive dialer and no whisper or barge.
Close Solo
One person who only clicks to call from a CRM. $9 a month annual for a full CRM with calling, cheaper than DialSheet Pro if you never need a power dialer.
Close CRM pricing questions
How much does Close cost per month?
Close lists four plans per user per month, read on close.com/pricing on October 3, 2026: Solo $9, Essentials $35, Growth $99 and Scale $139 on annual billing, or $19, $49, $109 and $149 month to month. Solo is limited to one user and 10,000 leads. Calling, SMS and phone numbers are billed on top as usage, which Close says it passes through at cost: around $0.02 a minute for most outbound calls and about $1 a month per number. For comparison, DialSheet, a power dialer that runs on your own Twilio account, is free for one person, with a list of up to 500 leads and 500 calls a month, then $29/month per seat.
Which Close plan has the power dialer?
Growth, at $99 a user a month on annual billing or $109 monthly. Solo and Essentials can make and receive calls but cannot dial a list for you, and the power dialer is not sold as an add-on. The predictive dialer, unlimited call recording retention and live call coaching need Scale at $139 annual or $149 monthly (close.com/pricing, October 3, 2026). DialSheet includes a power dialer on its free plan and on Pro at $29 a seat.
How much does calling cost in Close?
Close bills calls, SMS and numbers separately from the seat, from a usage balance that is invoiced on its own. Its pricing page says usage is passed through at cost, with most outbound calls around $0.02 a minute and numbers from about $1 a month; its help centre says calls follow Twilio's pay-as-you-go rates, rounded up to the next minute, a forwarded call bills as two calls and a transfer as three. A rep at 100 dials a day bills about 1,155 minutes a month, roughly $24 of Close usage. Call summaries are the Call Assistant add-on: $50 a month plus $0.02 per transcribed minute.
Can I use my own Twilio account with Close?
Only for inbound calls. Close's Bring Your Own Carrier help page says BYOC "does not impact outgoing calls": every outbound call goes over Close's telephony network at Close's rates, with your number shown as caller ID. BYOC routes calls to a number you already own into Close and needs Close support to set up. If you want outbound calls on your own Twilio account, that is how DialSheet works: calls are billed by Twilio at ~$0.014/min and the numbers and recordings stay in your account.
What does a three-person sales team pay for Close?
Three reps on Growth at $99 a seat annual is $297 a month of licences. At 100 dials a rep a day, Close usage adds about $72, so about $369 a month; with Call Assistant for summaries it is about $457. The same three reps on DialSheet Pro and their own Twilio pay about $168 a month all-in, AI call summaries included. The minutes cost about the same on both; the difference is the $99 seat against $29.
What are the best alternatives to Close CRM for cold calling?
It depends what you use Close for. If your team lives in its pipeline, email sequences and workflows, stay on Close. If the job is dialing lists, DialSheet is the cheapest route to a power dialer with recordings, transcripts, AI summaries and a built-in CRM: free for one person, with a list of up to 500 leads and 500 calls a month, then $29/month per seat, on your own Twilio. JustCall Pro (from $49 a seat, two-seat minimum) and Aircall Professional ($50 a seat, three-seat minimum) bundle US minutes into the seat, which suits reps who talk for hours a day. For predictive dialing at a larger team, Close Scale is itself one of the better-priced options.
Close prices were read from close.com/pricing on October 3, 2026 and help.close.com on September 24, 2026, and change without notice; they are list prices for comparison, not quotes. Close does not publish a per-minute rate card, so usage uses its stated “around $0.02”. Other vendors’ figures come from their own pricing pages, read in October 2026. DialSheet figures are computed from our published pricing and Twilio’s published rates. We build DialSheet, so weigh this as a disclosed first-party comparison and check Close’s page before you buy.